ADMISSION
Consultants at out patient Department (OPD) may decide to admit a patient and in this case it is advisable to book the bed and Operation Theatre (if required) in advance. Bookings are done at the admission reception counter. Some emergencies come through the Emergency Department, which is open all 24 hours, everyday of the week. Admission is a simple process where you register the details of your case, and pay a deposit. Please request for a handout on important information regarding, Admission, Billing, Discharge & Refund.
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REGISTRATION
When you come to the hospital for the first time, either as an in-patient or as an out-patient, you receive a card with your "Unique Monilek Hospital Number”. We create your medical record with this identification number, update and preserve it with utmost care and confidentiality. This number and card enable speedy retrieval of your medical records each time you need to see a doctor.
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DEPOSIT
The Registration counter has a schedule of charges for different types of rooms. The charges vary depending upon the kind of room you select. Patients requiring financial assistance and concession in the hospitalization charges are requested to contact the Director administration, for assistance. For estimation of your hospitalization costs, kindly consult patient counselor / front office.
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CONSENT FORM
The counselor will explain you the nature of your disease and the treatment planned. We request you to read carefully and sign consent forms given to you prior to your admission and any procedures to ensure that you have been properly informed. Please do not hesitate to ask any questions if you find the information inadequate or vague.
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YOUR ROOM
We offer variety of in-patient accommodation to suit the requirements of all our patients.
General Wards:
Private Wards: (NON AC / DELUXE / SUPER DELUXE ROOMS)
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YOUR MEALS
The hospital kitchen is completely equipped to serve well balanced vegetarian meals. Special diet, as advised by your doctor, will be prepared at no extra cost. All meals are planned and their preparation supervised by trained and competent dietician. Please do not get any food from outside or leave cooked food in the cabinets, as this attracts pests.
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YOUR AMUSEMENT
Television facilities are provided in deluxe and super deluxe rooms.
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YOUR WELL BEING
We try and maintain an atmosphere of absolute cleanliness and tranquility for your speedy recovery. A clean and hygienic environment is essential for the well being of our patients, and our team of trained personnel strives to maintain this. Our efforts need to be supplemented by you and by your visitors.
It is important, therefore, that you and your visitors strictly observe the following rules in the interest of your well being:
SMOKING
Smoking is strictly prohibited throughout the hospital.
DRINKING
Consumption of alcohol is strictly prohibited, in the hospital.
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VISITORS
Your patient requires rest. Please restrict your visitors to the absolute minimum. Visitors and visiting hours are restricted i.e 5:00 pm – 7:00 pm. Only two passes are issued per patient at the time of admission. A temporary pass is available at the reception counter in case any visitor wants to meet the patient other than visiting hours. Children under twelve years of age should not be brought into patient's room or wards in the interest of their own health and as they tend to disturb the patients.
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TIME TO GO HOME
The consultant in charge will decide when it is advisable for you to leave the hospital. In most cases, he will be able to discuss your discharge with you a day in advance. Make sure you have a discharge card with you, along with a summary of your case, before you leave. This will enable you and your family doctor to follow-up your treatment at home. Test Reports will be given to you at the time of discharge. If some investigations have not been reported, these reports may kindly be collected between 9 a.m. to 5 p.m. on all working days including Saturdays from Lab reception.
It is important that you arrange to leave by the discharge time, so that we can prepare the bed and the room for new arrivals. If you are unable to leave by the morning discharge time, bed charges for the day will be added to your bill. We request you to follow a few procedures when you check out of the Hospital.
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YOUR BILL
Your bill will be a comprehensive one, with all charges included, and no payments should be made outside of what is specified in your bill. All details of bed charges, investigations, doctor's visit fees, and surgeon's fees will be shown on your bill. In case you have any queries, you are requested to contact the Enquiry Counter located in the lobby.
All outstanding bills must be cleared promptly. Every day, you will receive a intermittent bill. You, or your attendant, should review these bills so that you can make payment on time. Prompt clearance of your bills will help facilitate your discharge.
Please contact the Billing Department for any help you require in this regard. Your admission/security deposit will be adjusted only against your final bill at the time of discharge. No tips should be given to any staff in the Hospital. The Hospital undertakes arrangements with reputed companies for credit. Please contact the Front desk / Enquiry Counter.
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YOUR SUGGESTIONS
We value your input be it suggestions or comments on your actual experience during your stay in our Hospital. Please be frank in your answers to the PATIENT FEEDBACK
QUESTIONNAIRE as this will help us to serve you better. We would like you to include your name in the questionnaire, but it is not compulsory. Please drop the complete form in the patient feedback box.
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FOLLOW UP VISITS
The O.P.D Consultation fee will be valid for six days and will be renewed on every seventh day. In case of I.P.D once the patient is discharged from the hospital he can come for follow up for four days free of cost.
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HEALTH CHECK UP
The Hospital has four health checks up programs designed especially keeping in view all age groups conducted by prior appointment only. These are Senior Citizen Health Check up, Monilek Health Check up, Child heath Check up & Executive Health Check up. For further details of these schemes or for any Consultation/investigations appointments, kindly contact the “ C.M.O / Front desk” for the same.
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BILLING
your bill will be a comprehensive one, with all charges included, and no payments should be made outside of what is specified in your bill. All details of bed charges, investigations, doctor's visit fees, and surgeon's fees will be shown on your bill. In case you have any queries, you are requested to contact the Admission and Billing Department located in the lobby.
All outstanding bills must be cleared promptly. Every day, you will receive a statement of charges accrued to your account. You, or your attendant, should review these bills so that you can make payment on time. Prompt clearance of your bills will help facilitate your discharge.
Please contact the Billing Department for any help you require in this regard. Your admission/security deposit will be adjusted only against your final bill at the time of discharge. No tips should be given to any staff in the Hospital. The Hospital undertakes arrangements with reputed companies for credit. Please contact the “front desk” for further information.
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